What should I do if an invoice is reported as “rejected” or “non-compliant”?

If any of your invoices are rejected or non-compliant, it will not be sent to your client.

You must send your invoice to your customer again:

• If it’s a legal or business error, produce a new valid invoice that you’ll submit to your customer again.
• If it’s an invoice rejection with the reason “PDF structure not compliant”, you must regenerate your PDF and save it with Acrobat Reader, then you’ll submit the invoice to your customer again. If the error reoccurs, please sent us a request on SY Information Center.